VETERINARY TEAM CPD COURSE
One course. Two sides of pet loss in veterinary practice.
Practical CPD for veterinarians, veterinary nurses, technicians, receptionists and practice managers.
Help your team support grieving pet owners
✓ Understand how grief can present before and after a pet dies
✓ Know what to say and what to avoid
✓ Support clients through guilt, distress and euthanasia decisions
✓ Help grieving clients feel heard when others may dismiss their grief
✓ Offer free pet-loss resources after the appointment
Support the veterinary team doing this work
✓ Feel better prepared when a grieving client becomes angry or blaming, while knowing disrespect is not acceptable
✓ Close a difficult conversation with care when time is short
✓ Recognise when the emotional load is building, including signs of compassion fatigue and burnout
✓ Use strategies between appointments and after hard interactions
✓ Remember the many grateful clients when one angry voice lands
✓ Know where to turn for support so less of the working day comes home
1 AVA VetEd point · 1.25 AVNAT CPD points · About 75 minutes · Self-paced
Founding pricing from $79, while the course is new
Practical tools to support your clients.
Practical support for you and your team.
Supporting grieving pet owners
✓ What to say when a family is facing a euthanasia decision or is overwhelmed.
✓ How to respond to guilt and regret without minimising a client's feelings.
✓ Common phrases that can unintentionally make grief harder, and what to say instead.
✓ Helping clients feel heard and understood, especially when others may have dismissed their grief.
✓ Recognising when a client needs additional support and offering free pet-loss resources.
Supporting your veterinary team
✓ Responding to client anger or blame with compassion, without accepting disrespect.
✓ Closing a conversation with care when another appointment is waiting.
✓ Using practical strategies between appointments and after hard interactions.
✓ Maintaining compassionate boundaries, so you can keep caring without carrying it all home.
✓ Recognising when the emotional load is building, including signs of compassion fatigue and burnout, and knowing where to turn for support.
When Grief Shows Up in the Clinic
Pet loss grief does not always look like sadness.
A client may feel overwhelmed, uncertain, distressed or guilty, particularly when facing difficult news or a euthanasia decision.
At times, a grieving client may also direct anger or blame towards a member of the veterinary team. The course looks at ways to respond while recognising that disrespect is not acceptable.
It also looks at the impact this work can have on you, including boundaries, the emotional load of the role, strategies you can use during a busy day and where to find support.
Short by Design.
Packed with Practical Value.
Veterinary teams are time poor, so the course has been designed to make every minute count.
Across six clear, easy-to-follow modules, you'll cover a substantial amount of practical information without it feeling overwhelming.
The entire course takes approximately 75 minutes, including the quizzes, and you can start and stop whenever it suits you.
You'll come away with practical language, tools and resources you can use in real conversations.
What's Included
Six Short Modules
Clear, easy-to-follow learning at your own pace.
Learn Anywhere
Start and stop when it suits you and fit the course around your clinic day.
Short Module Quizzes
Reinforce the key information as you go.
Certificate on Completion
A clear record of completing the course.
Practical Resources
Including a printable What to Say and What to Avoid guide with language you can draw on during difficult client conversations.
Free Support for Your Grieving Clients
Ready-to-share pet loss resources give your clients somewhere supportive to turn after they leave your clinic, with no extra work for your team.
upport Doesn't Have to End at the Clinic Door
It’s reassuring to know your clients have somewhere supportive to turn after they leave the clinic.
A simple flyer connects them with free, optional pet loss support resources they can choose from in their own time.
Your part can be as simple as handing them the flyer.
There’s no ongoing follow-up or administration required from your team.
This is the PerPETual Love 6-Step Pet Loss Support Pathway.
See What Your Clients ReceiveWhat Pet Owners Say About Our Free Support
These comments relate to PerPETual Love’s free pet loss support pathway and resources, not the CPD course.
“I finally feel understood and less alone.”
— Kelly L.
“Your emails and kind words are so incredibly comforting to me.”
— Gail
“Thank goodness for this group. You all make me feel surrounded by love.”
— Sandi
A mobile vet whose work regularly includes at-home euthanasia asked us for more flyers after using them with a family. She told us she liked having something practical to leave behind, knowing they would have somewhere to turn for support afterwards.
One Shared Approach Across the Whole Practice
A grieving client may speak with the veterinarian, veterinary nurse, technician, receptionist and practice manager, sometimes all on the same day.
Whole-team training helps you use more consistent language, maintain clearer boundaries and provide a shared approach to supporting grieving clients.
This course is designed for everyone in your practice who may support a grieving pet owner.
Created by Ann Harris
Certified Grief Educator | Author of PerPETual Love
Ann brings more than 35 years of experience working with animals and their owners, together with specialised grief education and first-hand appreciation of the difference compassionate veterinary care can make during pet loss.
She created this course specifically for veterinary teams, with practical tools for difficult grief-related conversations and the impact this work can have on you and your team.
The aim is to give you practical language and tools you can use when these difficult conversations arise.
Team Access
$295
For up to 5 learners at one location
As little as $59.00 per learner
Team Access
$495
For up to 10 learners at one location
As little as $49.50 per learner
All prices are in Australian dollars and include GST.
More than 10 learners or more than one location?
Tell us a little about your organisation and we can discuss the right option for your team.
Enquire About Group Pricing100% Money-Back Guarantee
Complete the course and, if you don’t feel it has delivered practical value, contact us within 14 days of completion for a full refund.
Team purchases are covered too. If at least one team member completes the course and you decide it isn’t right for your practice, contact us within 14 days of that completion for a full refund of the team package.
A Clear Scope
This course provides general grief education and practical communication and support tools for veterinary teams.
It is not counselling, therapy, psychological care, or clinical or medical training.
Ann Harris is a Certified Grief Educator, not a counsellor, psychologist or other registered health professional.
Frequently Asked Questions
Does this carry CPD points?
How long does it take?
Who is the course for?
Is there a certificate?
Can our whole practice complete the course?
What support can we give grieving clients afterwards?
You Can't Take Grief Away.
You Can Feel Better Prepared to Stand Beside It.
Practical tools for your clients. Practical support for you and your team.
Six short modules | Approximately 75 minutes including quizzes | Self-paced
Founding pricing from $79
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